Messages are rejected by content encryption provider
search cancel

Messages are rejected by content encryption provider

book

Article ID: 152819

calendar_today

Updated On:

Products

Messaging Gateway

Issue/Introduction

Following provisioning of Content Encryption, messages delivered via the Content Encryption action are bounced with a terminal rejection by the configured content encryption host.

Rejection message

553-you are trying to use me [server-11.tower-51.messagelabs
553-.com] as a relay, but I have not been configured to let
553-you [192.0.2.22, mail.example.com] do this.
553-Please visit www.messagelabs.com/support for more
553-details about this error message and instructions to
553 resolve this issue. (#5.7.1)

Cause

This is caused by an issue with the provisioning of the Content Encryption feature.

Resolution

Please contact Broadcom technical support and open a support case to resolve this issue.