Multiple client computers have the same Symantec Management Agent GUID, which should be a Globally Unique ID. This makes it impossible to properly manage or account for these endpoints.
Computers are deployed using an image which contains a Symantec Management Agent GUID already in use and known to the Symantec Management Platform database.
Note: Currently this workaround is only available for client computers on the Windows platform:
- Download the attached files:
- 'Computers with a Shared GUID (filter).xml'
- 'Reset Agent GUID.xml'
- 'Reset Computers with a Shared GUID.xml'
- Navigate to Manage, Filters in the Symantec Management Console
- Import the attached Filter file 'Computers with a Shared GUID (filter).xml' into a folder of your choosing
- Navigate to Manage, Jobs and Tasks in the Console
- Import the attached Task file 'Reset Agent GUID.xml'
- Navigate to Manage, Policies in the Console
- Import the attached Policy file 'Reset Computers with a Shared GUID.xml' to the Managed Software Delivery folder, or a sub folder
- When the policy finishes importing, select it and review the Target and Schedule sections to make sure that they are both correct
- Enable and save the policy
You can also download and import the attached 'Computers with a Shared GUID (report).xml' and 'Computers with a Shared GUID Detail (report).xml' files into the Reports area of the console. These reports show host names currently using a shared GUID, and the recent host names that have shared these GUIDs.
For an Altiris 7.1 best practice to address this issue see:
Shared GUID cleanup script
Reset Agent GUID.xml (6.3 KB)
Reset Computers with a Shared GUID.xml (18.5 KB)