Multiple client computers have the same Symantec Management Agent GUID, which should be a Globally Unique ID. This makes it impossible to properly manage or account for these endpoints.
Computers are deployed using an image which contains a Symantec Management Agent GUID already in use and known to the Symantec Management Platform database.
Note: Currently this workaround is only available for client computers on the Windows platform:
Download the attached files:
'Computers with a Shared GUID (filter).xml'
'Reset Agent GUID.xml'
'Reset Computers with a Shared GUID.xml'
Navigate to Manage, Filters in the Symantec Management Console
Import the attached Filter file 'Computers with a Shared GUID (filter).xml' into a folder of your choosing
Navigate to Manage, Jobs and Tasks in the Console
Import the attached Task file 'Reset Agent GUID.xml'
Navigate to Manage, Policies in the Console
Import the attached Policy file 'Reset Computers with a Shared GUID.xml' to the Managed Software Delivery folder, or a sub folder
When the policy finishes importing, select it and review the Target and Schedule sections to make sure that they are both correct
Enable and save the policy
You can also download and import the attached 'Computers with a Shared GUID (report).xml' and 'Computers with a Shared GUID Detail (report).xml' files into the Reports area of the console. These reports show host names currently using a shared GUID, and the recent host names that have shared these GUIDs.