Some or all Microsoft Office Software Updates are failing to install. When checking the agent logs the below exaple shows a reference to Exit code 9009:
Program 'office2003-KB905756-FullFile-ENU.exe for MS06-012' completed. Exit code=9009
Sometimes Microsoft Office updates need the original Office installation files and uses a path (Often UNC) stored in the registry to find them. Sometimes the path will reference a server that may no longer exists, so when it uses DNS to resolve the hostname, it fails (9009 is a DNS error).
Check the below registry key and sub-keys to validate the source files location:
I believe that ideally there should not be any references here to mapped drives, eg. G:\ instead use the full UNC path as the Software Update Agent by default will install the update under the Local System context and it is likely that the mapped drive is not available to the Local System security context.
Applies To Possible in all builds of Patch Management Solution
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