Disable scanning within ARCManager files on Exchange 2007/2010
Disable_AMG_x64.zip (782.0 B)
Disable scanning within ARCManager files on Exchange 2003
Disable_AMG_x86.zip (773.0 B)
Symantec Mail Security for Microsoft Exchange (SMSMSE) reports Microsoft Office 2010 files are unscannable with the following error message:
Scan Engine Error. CSAPI DEC result: 0x11. Decomposer failed to open the container. at location printerSettings1.bin within printerSettings within xlsx
NOTE: The file extension may be different.
The Printersettings1.bin files are detected as ARCManager container files. SMSMSE tries to open these files and fails causing the unscannable.
See the following KB article for other workarounds as well as other details on unscannable conditions from SMSMSE: What criteria can cause an "unscannable file" violation within Symantec products for Microsoft Exchange?
Excel 2010 files caught as unscannable
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