The DS axengine is so busy processing logged on user data from its clients that it's unable to do any other work.
The Aclient/Dagent is gathering each logged on users information and passing that information back to the DS. The axengine then has to process each of these bits of information. With Citrix Servers there happens to be a lot of people logging onto them so the logged on user data continually gets sent to the point where it ties up the axengine.
This is currently a known issue. Development is working on a resolution.
DS 6.9 sp3
Citrix Servers with Aclient or Dagent installed
Logged in Etrack (Symantec) database
Imported Document Id
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