When attempting to manually resolve an alert in the Event Console, the alert immediately triggers again.
In order for an alert to be resolved in the Event Console and on the Monitor Agent, the Event Console web service must be able to communicate with the associated Monitor Agent over the defined TCP/IP port in the Monitor Agent configuration policy. If communication to the associated Monitor Agent fails for any reason, the architecture is designed to re-trigger the alert.
Review the following items to ensure their conditions are met:
The associated machine's Altiris Monitor Agent service is running
The Monitor Agent has a valid configuration. The following file is greater than 1 KB: