This past weekend, all groups within the child domains were merged into the parent domain. At a future time the child domain users will be moved into the parent domain. (Parent domain is Company X, and three child domains are Europe, Americas, and AsiaPac).
Since the move of the groups, Local Security Solution is unable to change the user passwords as configured and the following messages are received:
Checking service accounts for .\Administrator
Unable to RequestPasswordChangeAuthority
Unable change user password
It was noted that these messages are not logged if the option "Log password at server before change" is unchecked. This option prohibits the agent from committing the password change on the computer until the server had been notified of the change. Simply, the problem is that the agent is unable to successfully handshake with the server as the .\Administrator user.
Appears that the temporary license had expired for Local Security Solution, and the correct LSS policy was not enabled.
Find and install current license for Local Security Solution and enable the correct LSS policy.
Applies To Local Security 6.1 Notification Server 6.0.6074 (SP3) (KB19680) (KB20386)
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