The SSE service is stopped. When restarting the SSE service from the Windows Service Control Panel it fails to start and reports the following error message:
Error 1053: The service did not respond to the start or control request in timely fashion.
The Windows Application Event log shows the following error message:
- Java was updated and required a computer reboot.
This condition is met when the Windows Application Event log has an event like the following showing that Java was updated and the installer required a reboot:
Log Name: Application
Date: 4/14/2012 3:41:44 PM
Event ID: 1005
Task Category: None
The Windows Installer initiated a system restart to complete or continue the configuration of 'Java(TM) 6 Update 31'.
- The Java installation is missing files.
Some or all of the following files are missing:
The Java installer is not detecting that the SSE service is still using the Java DLLs. As a result the Java installer is not putting the required updated files in the Java installation. See the following Java defect submission for more details: JDK files tools.jar, jsse.jar, resources.jar, and rt.jar get deleted on reboot.
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Always stop the Symantec Scan Engine service before performing a Java update.
To address this issue once it has occured uninstall Java from the Add/Remove control panel. Then reinstall the version of Java desired.