When attempting to install PGP Desktop, the computer displays an error and the installation cannot continue. The error may be similar to the error shown below:
Error 1316. A network error occurred while attemping to read from the file C:\DOCUMENT~1\%username%\LOCAL~1\Temp\PGP123abc\PGPDesktop-9-6-3-3017.msi
The following article describes a solution to the issue when an error is displayed while attempting to install PGP Desktop.
On a computer which previously had a trial or prior version of PGP Desktop installed or on a new installation, the installation may not complete successfully and an error may be displayed when attempting to install PGP Desktop.
Try downloading the installer files again for PGP Desktop from the download link included in your Order Confirmation Email.
If you no longer have this Email and need to have it resent, you may contact PGP Customer Support at 1-877-228-9747.
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