This article describes how to resolve a License Number Not Valid error when authorizing a PGP Desktop license.
This error indicates that the license number is not being entered correctly, is not a valid license number for the version of PGP you are running, or the license number has expired.
For PGP Desktop 10.1.x and newer licenses or if you have received a new license, you must use Authorized User for the Name and Authorized Company for the Organization
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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