What services are included with the Enterprise Support Program (AMS)?
Description: What services are provided by the GuardianEdge Professional Services and Technical Support team for Enterprise Accounts?
GuardianEdge is unique in that support programs for Enterprise Accounts (500-199 licenses) includes some services from Professional Services Deployment Consultants in addition to Technical Support.
Solution: The following services are provided within the Enterprise Support Program.
Service levels provided by Technical Support - 4 hour or less email and internet support response time - 2 hour or less phone support response time - 3 support portal accounts - Support during hours for one zone (US or Euro Support Hours)
Additional services provided by Professional Services - 1 deployment phone consultation or Webex training - Training presentation material - Deployment checklist - Best practices documents as needed
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