Unable to use Mouse in a remote connection, unable to move mouse pointer
Connection is successful each time but mouse pointer does not move
AntiVirus is Blocking PcAnwhere to function properly.
Customer should review antivirus settings.
- “ exclude TrustedApplication from checks “.
- add PcA to trusted applications and allow normal functioning.
Windows XP, Win 2000
with Chinese Character encoding Big5
Firewall turned off, AntiVirus : Kaspersky
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?