This article details how to disable the PGP Remote Disable and Destroy (PGP RDD) service on PGP Universal Server.
The PGP RDD service of PGP Universal Server is enabled by default. The PGP RDD service on PGP Universal Server User Interface can only be disabled if you have a valid license. Without a valid license, the Disable button is grayed out and you cannot disable the service via the administrative interface.
If you don't have a PGP RDD license, you must disable the PGP RDD service via SSH access using the following command:
pgpsysconf --stop atservice
The service will remain disabled even after rebooting the server.
If you want to enable the service again please use the following command:
pgpsysconf --start atservice
Accessing the PGP Universal Server command line for read-only purposes (such as to view settings, services, logs, processes, disk space, query the database, etc.) is supported. However, performing configuration modifications or customizations via the command line may void your Symantec Support agreement unless the following procedures are followed.
Any changes made to the PGP Universal Server via the command line must be:
- Authorized in writing by Symantec Technical Support or published as an approved and documented process on the Symantec Knowledge Base.
- Implemented by a Symantec Partner, reseller or Symantec Technical Support.
- Summarized and documented in a text file in /var/lib/ovid/customization on the PGP Universal Server itself.
Changes made through the command line may not persist through reboots and may be incompatible with future releases. Symantec Technical Support may also require reverting any custom configurations on the PGP Universal Server back to a default state when troubleshooting new issues.