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On a date of April 30th, 2012 or later, the Symantec Endpoint Recovery Tool (SERT) prompts the user for a PIN. The LiveCD antivirus scan will not run without a PIN.
The error reads: "Not a valid Product Key. Try again."
The request for a PIN is by design.
Customers with a valid support contract may contact Technical Support for the necessary PIN.
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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