The following Scheduled Tasks have Failed : Task : Spam Quarantine Notifications
Host : mail.domain.com (ip address of host)
Last Run Time : Friday, Dec 03, 2010 08:00:00 AM EET
Details about this failure have been logged to BrightmailLog.log.
Access this Control Center console log on the Logs page of the Symantec Brightmail Gateway Control Center.
The following error can be found in the Control Center BrightmailLog.log files:
[BrightmailScheduler_Worker-6] ERROR - Cannot notify the user that he or she has new spam messages.
com.brightmail.common.BrightmailException: 421 4.4.1 Connection timed out
; nested exception is:
com.sun.mail.smtp.SMTPSendFailedException: 421 4.4.1 Connection timed out
A database error may also be found for a lost connection due to the excessive mail delivery delay:
Jan 09 2013 14:04:51 [BrightmailScheduler_Worker-6] ERROR - Notification poller error. A user could not be notified of new spam messages.
com.symantec.smg.controlcenter.internal.dataaccess.DataAccessException: An unexpected database error has occurred. Please contact your system administrator. ; nested exception is:
com.mysql.jdbc.CommunicationsException: Communications link failure due to underlying exception:
** BEGIN NESTED EXCEPTION **
MESSAGE: Can not read response from server. Expected to read 172 bytes, read 48 bytes before connection was unexpectedly lost.
java.io.EOFException: Can not read response from server. Expected to read 172 bytes, read 48 bytes before connection was unexpectedly lost.
When the Control Center sends Spam Quarantine Notifications, it attempts to send all messages in one connection session. During this session, the Control Center will issue a keepalive command called NOOP.
Exchange has a security related configuration that cause a 5 second delay to the response of a NOOP command. Exchange also has a configurable session limit of 10 minutes. Due to the 5 second delay after NOOP commands, a maximum of 120 messages can be sent before Exchange issues a "421 4.4.1 Connection timed out".
The Control Center will often reconnect after receiving the "421 4.4.1 Connection timed out" and will continue to deliver notifications, so it is possible that nothing needs to be done. However, if there is a problem with notification delivery and tarpitting is taking effect (there is an extended delay after the NOOP command), then the first step should be to disable tarpitting of the receive connector of Exchange server where Control Center makes SMTP connection to.
More on the feature that causes this behavior, called Message Throttling or Tarpitting by Microsoft, can be found in the following links: