You need to know how to test whether you have the connectivity you need in order to access the Symantec Licensing and Download Insight servers.
To test connectivity with the Licensing server
Go to the following page: https://tus1gwynwapex01.symantec.com/
Accept the certificate.
If you are redirected to the Symantec Endpoint Protection web site, the connection is working correctly.
To test connectivity with the Insight servers
Go to the following page: https://ent-shasta-mr-clean.symantec.com:443/incident-mrc/1
If the connection is working correctly, you will be re-directed to http://www.symantec.com
Go to the following page: https://ent-shasta-rrs.symantec.com/mrclean
If the connection is working correctly, you will see HTTP 400 Bad Request.
There is no main page or redirect for this server.
Note: If the client uses a proxy server with authentication, you must create trusted Web domain exceptions for the URLs in these procedures.
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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