This article lists the logs required for troubleshooting failed Symantec Endpoint Protection (SEP) 12.1 client installations.
The SEP install first runs the Microsoft Installer (MSI) install, and then runs the Symantec Installer Server (SIS).
Look in the file system locations
, which contain the following:
Look in C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.XXX.XXXX\Data\Install\Logs, which contains the following:
For rollbacks during a fresh install check SEP_INST.log and SIS_INST.log:
Look in %Program Files%\Symantec\Symantec Endpoint Protection\<latest-version>\Scripts for the following:
Look in %AllUsersProfile%\Application Data\Symantec\Symantec Endpoint Protection\<latest-version>\Data\Scripts\ for the following:
Setupapi.log files contain information about teefer, and will reveal problems if teefer fails to load. Teefer is considered a hardware driver.
You can also run SymDiag, which automatically collects most of these files.
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Set default language
Do you wish to save this as your future site?