"The license count for CMDB Solution has been exceeded" error is displayed when you edit CMDB configuration items, even though the number of users interacting with CMDB is at or below the license count.
The license count for CMDB Solution has been exceeded.
There can be many causes for this issue:
Timeouts when Asset attempts to validate the license
Duplicate accounts, usually one is created manually and one is imported through Active Directory
The computer accessing the console is doing so with both ipv4 and v6 enabled
There is a product defect when using CMDB 7.1 and/or Asset Management 7.1 when the license count for either is only one.
Possible workarounds and or solutions:
Increase the Security and Item Cache settings for the SMP.
Launch the NSConfigurator.exe located at <Install Dir>:\Program Files\Altiris\Notification Server\Bin\Tools
Core Settings> Security Settings. Select the SecurityCacheSize and double the value
Core Settings> UserInterface> Tree> Cache. Select the ItemCacheSize and double the value
Restart IIS and the Altiris service when possible
Go to Settings> Security> Account Management, select Accounts and verify that no duplicates exist. If they do remove the one that was manually created.
Ensure that the computer accessing the console is not using both ipv4 and ipv6