You booted from to WinPE with a Static IP address and found the that IP address assigned was either a 169.x.x.x or 127.x.x.x address.
Note: The following process is for WinPE which is a Microsoft application. Therefore it cannot be supported by Symantec Technical Support. If it fails to solve the issue, then please contact Microsoft Technical Support for further help.
Run these commands in order from a command prompt. The wpeutil command will take a few minutes to run.
netsh interface ipv4 set address "Local Area connection" static <IP address> <subnet mask> <gateway> 1
Now run ipconfig /all from the command line to see if it changed to the correct Static IP address.
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