With Symantec Encryption Management Server, the 'From' address for both the Enrollment and Daily Status Emails is set to email@example.com or in some occasions the 'From' address field is entirely blank.
Beginning with 3.1 Service Pack 1, the ‘From’ address for both the Enrollment email and Daily status email can be customized. There are specific entries that need to be added to specific preference files to make these changes possible. These parameters are configured via SSH which Symantec Support can assist with in order to modify.
In preparation for Symantec Support to assist with this modification, please have SSH access available by following article TECH149673.
In order to contact Symantec Support to make these changes, please click Contact Business Support.
Note: This functionality is not included in the general release of 3.1.0 and 3.1.2, but is included in service packs since 3.1.0 SP1 and beyond. In order to make these customizations, it is recommended to be on a recent version of Symantec Encryption Management Server.
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