Managed Symantec Endpoint Protection (SEP) clients do not update virus definitions. These clients are configured to receive their updates from their Symantec Endpoint Protection Manager (SEPM).
The SEPM shows old virus definitions in "Admin > Server > Local Site > Show LiveUpdate Downloads".
Examine the SEPM's log.liveupdate and the System > Server Activity logs may provide details on the nature of the failure.
One possible cause is that old or corrupted virus definitions present on the SEPM prevent the SEPM's ability to update the SEP clients with new virus definitions.
To clear old or corrupted virus definitions from the SEPM:
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Submit a suspected infected file to Symantec.
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