This document describes how to upgrade / cross-grade Symantec Endpoint Protection (SEP) 12.1.x from Small Business Edition (SBE) to the enterprise edition (EE).
Performing an upgrade or cross-grade from Small Business Edition to the enterprise edition is similar to upgrading from an earlier version to a later version. For a list of best practices for upgrading to the latest version, see Best practices for upgrading to the latest version of Endpoint Protection 12.1.
Review system requirements and known issues
The release notes include outstanding known issues and workarounds with the current release.
- Release notes and system requirements for all versions of Endpoint Protection (also includes fix notes)
Upgrade the Symantec Endpoint Protection Manager
- Back up the database and all other critical information for your Symantec Endpoint Protection Manager installation.
For details, see Disaster recovery best practices for Symantec Endpoint Protection 12.1.
- Upgrade Symantec Endpoint Protection Manager.
To start the upgrade browse to the root of the installation media for Symantec Endpoint Protection 12.1 and launch Setup.exe. Click Install Symantec Endpoint Protection > Install Symantec Endpoint Protection Manager. A dialog box will appear and let you know that it is upgrading the licenses and software. When the Management Server Upgrade wizard appears click Next and wait for the upgrade to complete.
For details, see Upgrading a management server.
- Log on to Symantec Endpoint Protection Manager and apply your new license file to complete the process. Click Admin > Licenses > Activate License to begin.
For details, see Activating or importing your Symantec Endpoint Protection 12.1.x product license.
Upgrade the Symantec Endpoint Protection clients
The easiest way to upgrade your existing Symantec Endpoint Protection clients that run Windows is to use AutoUpgrade.
See Upgrading Windows clients by using AutoUpgrade in Symantec Endpoint Protection.
Otherwise, you can use the Client Deployment Wizard to save a package, to deploy for remote installation, or to email a web link to clients.
See Preparing for client installation.