During a connection to a Carbon Copy agent, authentication is successful and the connection to the agent is established. When you start to take control over the host, some areas are not displayed correctly. For example when you click on Windows Start button the entire menu is showed as a black frame, and after moving the mouse over the icons appear again.
This occurs because the Carbon Copy is configured to discard all large bitmaps, such as splash screens.
To solve this problem do the following steps:
Open the registry editor (Start -> Run -> regedit)
Open the key branch HKEY_LOCAL_MACHINE\SOFTWARE\Altiris\Carbon Copy\LightViewer
Modify the IgnoreLargeBitmaps value from 01 00 00 00 to 00 00 00 00
NOTE: Please backup your registry before doing these steps
Imported Document Id
This is machine translated content
Login to Subscribe
Please login to set up your
For security reasons, your link to this document has expired. Please click on the attachment link to access this file.
The attachment that you are looking for no longer exists.
There has been an issue retrieving your attachment. Please try again.
Didn't find the article you were looking for? Try these resources.