USB is disabled through the policy configured for Symantec Endpoint Protection (SEP)'s optional Application and Device Control (ADC) component.
An exception for Ironkey USB drive is raised (IRON KEY-Worlds Most Secured Flash Drive)
Still, the end user is unable to use his IRONKEY USB pendrive.
The Device is Blocked
The entire USB Class is Blocked.
(Note: Generic CD/DVD is also blocked)
The device instance ID for IRONKEY is matching to Generic CD/DVD
Hence for the IRONKEY USB Drive to work, we need to raise an exception for the Generic CD-ROM Drive.
Once the exception is raised, update the policy on the SEP client machines.
The IRONKEY USB Drive will now be ready to use.
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Set default language
Do you wish to save this as your future site?