When trying to create a PGP Portable Disk, you receive the following error and the shortcut to create PGP Portable Disks is not available: This application cannot run because PGP Portable is disabled on this machine. Please check your PGP installation and setup.
Note: This article pertains to a PGP product that has reached an End of Life(EOL). For more information on the End of Support Life dates for PGP Software products see the following article.
This error occurs if the creation of PGP Virtual Disks on Symantec Encryption Management Server (previously PGP Universal Server) is disabled.
To resolve this issue, the creation of PGP Virtual Disks must be enabled in the Consumer Policy on the Server.
1. Log in to the Symantec Encryption Management Server admin interface.
2. Click Consumers > Consumer Policy.
3. Select the desired policy and then click Desktop.
4. Click the Disk Encryption tab and place a checkmark next to PGP Virtual Disk.
5. Click Save.
After updating the Consumer Policy, you will be able to create PGP Portable Disks.
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