A user is configured to only be in the IT Analytics Users security role in the Symantec Management Platform. When trying to access the SMP Console, this fails with the error "Access Denied".
The user is only in the IT Analytics User security role.
The IT Analytics Users security role is not designed to be used by itself and so therefore will not work to grant a user console access rights. Add the user as part of another security role to grant the user console access rights.