Licensing fails to portray the proper count of clients.
Reporting does not display the proper count of clients.
Microsoft Vulnerability Analysis Policy is targeting the proper client count for the filter: 'Computers with Software Update Plug-in Installed'
All required packages are not included in the Software Update Plug-in Package.
Clients fail to obtain all needed packages, they report as having the Plug-in, but they do not have the ability to return Patch Inventories and request a license.
Please review the following:
Run the following SQL Script to view the License In Use table and ensure the client is pulling a valid license:
DECLARE @Product AS NVARCHAR (200) --Enter the guid of the solution or its name. --If it is only part of the guid or name make sure to use % symbals as needed. SET @Product = 'Altiris Patch Management Solution'
SELECT vp.Name, vc.Name, vc.Domain, liu.* FROM LicenseInUse liu JOIN vProduct vp ON vp.Guid = liu.LicensingPolicyGuid JOIN vComputer vc ON vc.Guid = liu.ResourceGuid WHERE vp.Name LIKE @Product OR vp.Guid LIKE @Product ORDER BY vp.Name, vc.Name
Check to ensure the Microsoft Vendor Policy / Resources are in order
Resolution outlined in KM: TECH164471 (Contact Support for the PointFix)
Check client to ensure it has packages
Software Update Plug-in
Windows System Assessment Scan
Patch Install Tools
Check the download history tab for each of these 3 packages
Check the run history tab for each of these 3 packages
Review the steps outlined on KM: TECH158125 for troubleshooting Software Update Plug-in Not Ready
Check the Package Server GUI to ensure the packages are received
Note: Patch Windows System Assessment Scan = name of package
Check the GUI and run Update Package / Refresh Package / Resend Package info
All buttons on the Package Server tab to refresh
Check the Logs to see if there are any problems
Check the settings on the Console
Ensure the Sites are targeted properly within the subnet
Ensure the package servers have the Task Server Services installed
Ensure the package servers in each subnet / site have at least 1 Unconstrained Package Server to pull packages from the NS (Constrained = only pulls packages from other Package Servers in the subnet / site).