When trying to delete a Symantec Endpoint Protection Integration Component (SEPIC) SEP install package (Home > Symantec Endpoint Protection Management > Configure Endpoint Packages), the package fails to be deleted. This causes one of the following errors to occur:
"Failed to delete Symantec Endpoint Protection Client Package(s). Please see Altiris log for more information."
A blank "i" information message is displayed on the task page with no error information.
No error or information appears and there is no indication that the delete failed.
In call variations, the package is still visible in the package list.
In the Altiris Console: "Failed to delete Symantec Endpoint Protection Client Package(s). Please see Altiris log for more information."
In the Altiris server logs:
Description: Symantec Endpoint Protection Integration Component::Exception occurred while deleting Software Release Resource '<package_name> - (<guid>)'
( Exception Details: Altiris.NS.Exceptions.DeleteItemRefgerenceException: Failed to delete software resource with Guid: [<package_name> - (<guid>)] Name:::<package_name>:::as the item is referenced by another item.
The SEPIC SEP install package is referenced by a SEPIC migration package and cannot therefore be deleted.
Change the SEPIC migration package to use a different SEPIC SEP install package or delete it.
In the Symantec Management Platform console, click on Manage > Jobs and Tasks.
Click on System Jobs and Tasks.
Click on Symantec Endpoint Protection Management.
Click on a "Migrate computers to latest Symantec Endpoint Protection Client" task.
If the Package is the one to be deleted, delete the migration task. Note: Changing the Package to a different package and then clicking on the "Save changes" button does not remove the association and therefore it is necessary to delete the migration task.
Repeat steps 4 and 5 for each "Migrate computers" task found that has the same package.
The SEPIC SEP install package can now be deleted.
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