An internal Sametime user sends a message to an external user. The message is not logged or processed by IM Manager.
A message sent from an external user to an internal Sametime user is logged.
To verify this follow these steps: 1. Turn on debug logging for the Sametime St Chat Logging service using the following article: How to use Sametime debug logging to troubleshoot IM Manager Sametime integration. 2. Reproduce the issue. 3. Open the ST Chat Logging debug logs and verify that the messages are not displayed in the debug log.
This is a known issue with Sametime 8.0.
Contact IBM for additional support on this issue.
Login to Subscribe
Please login to set up your
For security reasons, your link to this document has expired. Please click on the attachment link to access this file.
The attachment that you are looking for no longer exists.
There has been an issue retrieving your attachment. Please try again.
Currently server is down.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Set default language
Do you wish to save this as your future site?