On Windows XP or Windows Server 2003, when a user opens Windows explorer and browses the files in network shared folder encrypted by PGP NetShare, the user can not browse all files. This is due to the scrolling bar not being able to be scrolled down to the bottom.
Note: This article pertains to a version of PGP Desktop that has reached an End of Support Life (EOSL) as of April 1st 2012. For more information on the End of Support Life dates for PGP Software products see the following article.
This issue is caused by the way NetShare uses Explorer update to show the overlay icons of protected files. Because this update does not work for single files as documented, NetShare triggers an update of the covering folder instead. This works fine but unfortunately, it has the negative side effect that the focus is positioned on the very first entry afterwards.
This issue is resolved in Windows Vista 32-bit and 64-bit versions and Windows 7 32-bit and 64-bit versions using PGP NetShare 10.x.
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