Windows activation is unsuccessful when a proxy server is used in the environment
On the Protection Center Control Panel an error notification, "Windows is not activated", is displayed under the Windows Activation Settings section.
The Proxy configuration setup in the SPC 2.x web console does not apply to Operating System level communications, and, in the case of Authenticated Proxy environments, Microsoft has acknowledged that Windows Activation will fail if user authentication is required without a modification of the proxy bypass rules.
Choose the solution below based on the type of Proxy configuration used in your network environment
Authentication required Proxy Configurations
Please complete the following:
Visit TECH176835 for a PowerShell script to configure the proxy server settings
Follow this with one or more of these steps:
Method 1: Configure the proxy server to disable Basic authentication
For information about how to perform this method, see the documentation that is included with the proxy software.
Method 2: Configure your proxy server to exclude the URLs for the certificate revocation lists (CRLs) from the requirement for Basic authentication
To do this, configure the following list of CRLs to be unauthenticated on the proxy server: This list is found in Microsoft Article 921471
Non-Authenticated Proxy Configurations
Step 1: Visit TECH176835 for a PowerShell script to configure the proxy server settings.
Symantec Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec Corporation is committed to product quality and satisfied customers.
- Windows Server 2008 R2 Web core
- Proxy Server used for internet communications
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