The following actions generate the problem:
You expect the new email template to be sent.
The old template is sent.
The template is stored with the rule and must be refreshed manually. When you use the Send Email action to create routing rules, you must resave the rule to save changes to the email template.
To update an email template for existing routing rules
Workflow 7.1 SP2 and ServiceDesk 7.1 SP2
Did this article resolve your issue?
Did this article save you the trouble of contacting technical support?
How can we make this article more helpful?
Email Address (Optional)
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?