The expectation is that clicking the embedded URL link in the email will take you directly to the Incident.
The Process View Link that is assembled in the default SD.IncidentManagement workflow is not complete.
The following modifications to the 'Build Process View Link' component within the SD.IncidentManagement project correct the embedded URL link:
Using the attached image as a location reference to the 'Build Process View Link' component, edit the component and modify the Merge Data: as follows:
Main Incident Work Model:
Did this article resolve your issue?
Did this article save you the trouble of contacting technical support?
How can we make this article more helpful?
Email Address (Optional)
Login to Subscribe
Please login to set up your subscription.
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?