In Application Metering, the error happens when creating an application definition for a monitor policy. Addtionally, the following error will appear in the NS logs.
<![CDATA[The specified resource failed to obtain a license (Resource: 70138a7e-42c5-41cd-a702-ee6de8518d42, Product 00aefcd0-bc80-11d2-8608-00104b74a9df, Exception: Failed to RequestLicense, Exception Type: Altiris.NS.Exceptions.AeXException )]]>
The error may also manifest within the NS logs creating a succession of warnings and errors, all related. The errors have the source:
They also may be related to failures to resolve or create Patch Management items.
Description: Unable to create the distribution shares for package "Inventory Rule Management Agent" (Guid: 57cb4c25-91b9-4120-a495-6d4bdc12743f). Reason: The system cannot find the path specified
Description: The NS failed to refresh package snapshot. Could not access the package path. Package:57cb4c25-91b9-4120-a495-6d4bdc12743f, Path:C:\Program Files\Altiris\inventoryrulemanagement\agent
The package with guid 57cb4c25-91b9-4120-a495-6d4bdc12743f references a location on the Notification Server that does not exist (C:\Program Files\Altiris\inventoryrulemanagement\agent)
Installation requirements for Application Metering 6.1 and Application Management 6.1
Download and install Application Metering 6.1 or Application Management 6.1 from Solutions Center > Available Solutions > A-Z Solutions > Altiris Application Metering Solution.
We do not advise to install or upgrade the solutions using any other method, as the solutions require a certain install order for the dependencies to be applied.
- Upgrading from Application Metering 6.0 to 6.1
- Installing Application Metering 6.1 fresh
- Upgrading from Application Management 6.0 to 6.1
- Installing Application Management 6.1 fresh