From the Start menu select Start|All Program|Symantec IM Manager|IM Manager MMC Snap-in. Right click on IM Manager in the tree and select Properties. At this point a dialog box titled Snapin Error is shown with the following message:
MMC has detected an error in a snap-in. It is recommended that you shut down and restart MMC.
The IM Manager snap-in properties are not displayed.
The Windows Application Event log contains the following error event:
Use the following steps to ensure IE 9 is not installed by Windows Update:
1. Open computer Control Panel.
2. Click on Windows Update.
3. Click on the hyperlink for the "important updates".
4. If IE 9 appears, uncheck it then right click and select Hide Update. Click the OK button to close the window.
IE 9 installed
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