Afer installing SEE Full Disk and rebooting the external keyboard and mouse are unusable at the PBA screen.
1. Upgrade Framework and Full Disk to the latest versions of Symantec Endpoint Encryption.
2. Update BIOS and the following drivers: Chipset, Keyboard, Mouse, Input, Video, Storage
3 Create a Custom Hardware client installation package (instructions in the following tech article):
4. Contact Symantec Support for assitance.
Various desktop and laptop models.
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Submit a suspected infected file to Symantec.
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