Some SEP clients are found in the wrong groups on SEPM console, from SEP client-> Troubleshooting, wrong group listed.
From SEPM console, these SEP showed as user mode instead of computer mode
Deleting these clients from SEPM doesn't work. Importing the correct sylink communication file doesn't work either.
For specific register policy, some same username PC will be registered to wrong group as user mode
Run switchusermodetocomputermod.bat tool (attached) fail with log ，
AgentManager>> deleteClient: Error->
Network error IOException: Address already in use: connect
Launch SQL Server Studio, go to sem_client table,
run SQL Script: delete from sem_client where policy_mode = 0,
which will remove all user mode client,
Restart SEPM service, then all issued client will be registered to correct group soon.
SEP 11.0.* or 12.1
Did this article resolve your issue?
Did this article save you the trouble of contacting technical support?
How can we make this article more helpful?
Email Address (Optional)
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?