3. If the suggestions above do not resolve the problem, try again with the same credentials, but in the Domain field specify the NetBIOS name of the domain rather than the Fully Qualified Domain Name (FQDN). For example, if "symantec.com" was specified in Domain field during the failed attempt, retry with "symantec".
Or, if the pcAnywhere host is configured for MS LDAP authentication, try with the same credentials, but append the full domain name to the user account, such as "firstname.lastname@example.org".
These simple changes may resolve the error. If not, further troubleshooting is required. For pcAnywhere Solution, see the article entitled "Troubleshooting pcAnywhere Solution plug-in Deployment", linked below, for additional advice.
Please contact Symantec Technical Support for further assistance.
pcAnywhere with Active Directory authentication
pcAnywhere with MS LDAP authentication
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