The debug logs for the SESC service show an error message similar to the following regarding a "silent ping" error similar to the following:
The default location for the SESC debug logs is C:\Program Files\Symantec\SESC\1.0\Logs\log.txt (for more details see the following article: How to Obtain Debug logs for Symantec Email Submission Client (SESC)).
1. Open the SESC console.
2. Click on the Proxy Configuration pane.
3. If the checkbox Use a proxy server for all external communication is checked then this condition is met.
SESC is not using the proxy configuration when communicating with the following URL:
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Ignore the errors in the logs. This message has no impact on the functionality of SESC.
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Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
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