After upgrading to pcAnywhere 12.6.7, some agents were getting the errors known in document http://www.symantec.com/business/support/index?page=content&id=TECH187737. Before the fix for that was released, the suggested workaround was to uninstall and reinstall the pcAnywhere host. In some cases, the reinstalled caused error 1002.
SMP agent.logs have informational messages with the following Description: Program 'pcAnywhere Plug-in Install for Windows' completed. Exit code=1002
Damaged install/upgrade files
Apply the current fix file from http://www.symantec.com/business/support/index?page=content&id=TECH187737. Uninstall and reinstall the pcAnywhere agent on any hosts displaying the 1002 error
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?