Notice that the last entry does not say "continued".
IM Manager is only sending ten (10) network packets containing the buddy list to the client. If AOL sends more than ten network packets with the buddy list IM Manager does not send them. This causes the client to consider the buddy list "corrupt" and reject the entire buddy list.
Symantec is aware of this issue. This article is updated as more information is available. Subscribe to this article to receive updates.
Symantec has a hotfix that addresses this issue for IM Manager 8.4.18. Open a technical support case with Symantec to receive the hotfix.
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