When trying to authenticate with a token on the USB port, PGP BootGuard gets stuck with a message "verifying..." (verifying the password) and then does not continue loading the operating system.
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There have been Feature Requests filed to use USB 3.0. For more information on this request, as well as general troubleshooting guidelines, see the following articles:
TECH174550 Feature Request:USB 3.0 Support for Symantec Drive Encryption 10.4 and above TECH232347 Feature Request: USB 3.0 Support for Symantec Endpoint Encryption Drive Encryption 11.x and above
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