In order to provide a troubleshooting diagnostic file to Symantec Technical Support, you need to provide logs of the installation of Symantec AntiVirus For Linux (also known as SAV for Linux or SAVFL).
Symantec has prepared a utility which will gather the desired logs in one swift, automated process.
Download the file below. The password is "symantec". Please read the txt file for instructions on how to launch the script.
After the tool has run, please provide the resulting .sdbz file to Symantec Technical Support for examination.
Should this tool not run successfully or cannot be downloaded, Technical Support can supply instructions on how to run a legacy tool. Please run this legacy tool and provide the output to Technical Support.