When a user attempts to decrypt a hard disk, the following error message is displayed:
Unable to decrypt: Not permitted by your Administrator (-12198)
When attempted from command line, the following error is displayed:
Error code -12198: Not permitted by your Administrator
This issue can be caused by the following:
This issue can be resolved by contacting the PGP Universal Server administrator for further instructions if the client is managed by a server or by running the following command to decrypt the disk.
For PGP RDD clients:
If you find that PGP RDD is enabled on the Group Policy for the user and decryption cannot occur, use the following steps to decrypt the disk:
More details on this can be found here.
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