When clicking on Web Messenger passphrase recovery link it redirects to the Web Messenger Login screen instead of "Create Your Passphrase" page to reset your passphrase.
This issue occurs because a current Web Messenger session is currently open while attempting to reset the Web Messenger passphrase.
This issue is now resolved in PGP Universal Server 3.2.1 MP5 and above.
This version/Maintenance Pack is available for download via your account on Symantec File Connect. fileconnect.symantec.com
If upgrading to this version is not immediately possible, the following is the workaround:
In order to reset the passphrase, the user must first close the existing Web browser, and then click on the link, or open a different browser and copy/paste the link into the new browser. Once the link is visited in a browser that does not have any current Web Messenger sessions, the passphrase recovery link will work.
PGP Universal Server 3.2.x through 3.2.1 MP3 (build 4941).