Virus definition are shown outdated.
LU1821: This update failed because it tried to overwrite a file that was in use. Close all of your Symantec applications and run LiveUpdate again. Click here for more information on this error
Process Monitor shows the error:
Date & Time: 12.09.2012 16:36:44
Event Class: File System
Result: DISK FULL
Desired Access: Generic Write, Read Attributes, Delete
Options: Sequential Access, Synchronous IO Non-Alert, Non-Directory File
The copy of a file or folder in the target “C:\ProgramData\Symantec\Definitions\SymcData\virusdefs32” prompts the following error message.
Disk is full, but it shows at the same time 65 GB free space. The result is that the file cannot be moved from root c:\ as well as the Antivirus definitions.
“Windows System Resource Manager” caps the disk space preventing LiveUpdate to download the full set of definitions.
· First solution:
Adjust the quota in “Windows System Resource Manager” to accommodate virus definitions in the folder:
· Second solution:
Navigate in the Server Manager panel and disable/remove the “Windows System Resource Manager” role under file services if it is not necessary.
German version of Server Manager panel.
Windows SBS 2008 SP2
12GB – RAM
200GB Disk space
SMS for Exchange 6.5.7 – 279
German Operating System. This issue was reproduced in an English OS as well.