Symantec Protection Engine fails to install on Windows 2008 with an error that no Java is available. A 32 bit version of Java, either jre 6 or jre 7 is installed.
Install Error: the Java runtime Environment could not be found. Please install the java runtime, 1.5 family, preferably build 13 or higher.
User Access Control runs all programs as a standard user unless specifically told to do otherwise.
Right click on the setup program and select "run as an administrator"
Windows 2008 R 2
Java 7 32 bit
Did this article resolve your issue?
Did this article save you the trouble of contacting technical support?
How can we make this article more helpful?
Email Address (Optional)
Login to Subscribe
Please login to set up your subscription.
Get support for your product, with downloads, knowledge base articles, documentation, and more.
Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments.
Submit a suspected infected file to Symantec.
Report a suspected erroneous detection (false positive).
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?