Symantec Corporation is committed to product quality and satisfied customers. This issue is currently being considered by Symantec Corporation to be addressed in a forthcoming version or Maintenance Pack of the product. Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.
The following is a known temporary workaround for the issue until the version/maintenance pack is released:
In some cases this issue can be temporarily resolved by usage of detailed authentication fields in BootGuard.
PGP Desktop 10.2.1
Symantec Encryption Desktop 10.3.x
eToken Pro 72K failed to authenticate in PGP BootGuard on LENOVO ThinkPad T430s
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