CCS External Data Integration job fails with time-out error while fetching data using Web Services connector. The issue was observed when Web Service took more than one minute for retrieving the data set to CCS.
To resolve the issue, download and apply the quick fix with the help of read me document. The quick fix modifies the default time-out from one minute to 10 minutes to address the time-out issues with the Web Services connector.
If your service takes more than 10 minutes to return data, you can further increase the time-out and even change other settings for the connector. You need to modify the EDIBinding.config file for DPS in Connector role which is located at <InstallDir>\Symantec\CCS\Reporting and Analytics\DPS.
·If you have used Basic Http or Basic Http (SSL) as a binding while creating a data connection for Web Service, then change the settings for common_BasicHttpBinding under basicHttpBinding tag.
·If you have used WSHttp as a binding while creating a data connection for Web Service, then change the settings for common_WSHttpBinding under wsHttpBinding Tag.
You can specify the following settings for the data connection:
You can specify the following options for readerQuotas setting:
CCS Version 11.0 , Before you apply the Quick Fix 10106, ensure that you have installed Symantec Control Compliance Suite (Reporting & Analytics) v11.0 along with 2012-1 Product Update