When running the Migrate Helpdesk Articles tool to migrate Helpdesk 6.5 Knowledgebase articles to Servicedesk 7.5, as soon as the migration begins, an error is displayed.
current component Start Email(SendEmailComponent)
System.Exception: Execution Engine Exception ---> System.Exception: Execution Exception ---> System.ArgumentNullException: Value cannot be null. Parameter name: host at System.Net.Sockets.Socket.Connect(String host, Int32 port) at LogicBase.Components.Default.Communication.SmtpClient2.GetClientDomain(String targetAddress) at LogicBase.Components.Default.Communication.SmtpClient2..ctor(String host, Int32 port) at LogicBase.Components.Default.Communication.SendEmailComponent.Run(IData data) at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context) at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp) --- End of inner exception stack trace --- at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunEngine(List`1 executionQueue)
There were 3 Send Email Components that were improperly referencing application profile information.
The attached file contains 2 installers that should be run to resolve the problem.
1. Download the attached file to your Servicedesk server.
2. Extract the files to a folder.
3. Execute the files. Order is not critical.
4. Your fix is now in place.
Did this article resolve your issue?
Did this article save you the trouble of contacting technical support?
How can we make this article more helpful?
Email Address (Optional)
Login to Subscribe
Please login to set up your subscription.
Create and manage cases, manage licensing and renewals, submit threats, and enroll with Symantec Rewards.
Customer and Technical Support phone numbers and hours of operation.
User-to-user forums, blogs, videos, and other community resources on Symantec Connect.
Set default language
Do you wish to save this as your future site?